Beschreibung

A successful manager inspection program proven to work.

Über den Autor und weitere Mitwirkende:
Will Maguire has over 20 years of experience working in the hospitality industry, from dish-washer to hotel general manager. He has had success at every stage of his career, most notably in the service side of the industry. Will has taken a major national brand hotel from the mid 50% to the top 5% in brand service rankings. His benchmark for success is staff training and providing a service culture based on his number one service rule; Do whatever it takes to make the guest happy.